A Door is a custom shipping alias you can share instead of your home address. Sanctuary privately routes eligible deliveries to your protected destination.
Frequently asked questions
Real life comes with questions.
Here are clear answers about how a Door works, what you can share, and how Sanctuary helps keep home in the background.
Current Sanctuary answer set
Search the full Door FAQ below. Account-specific capacity, final address availability, protected-destination changes, and current entitlements remain authoritative in the Sanctuary app.
Use a Door where you would normally provide a shipping address, such as shopping, gifts, subscriptions, returns, or other parts of life that need a receiving address.
That is the purpose of a Door: you share the Door while Sanctuary keeps your protected destination in the background and routes eligible deliveries to you.
Door creation includes an address-selection experience. Availability and the final address are confirmed through the Sanctuary app.
The number of Doors available to you is determined by your active Sanctuary entitlement. The app is the authoritative place to view your current capacity.
A Knock is a way for someone to ask before sending through a Door when that Door or use case calls for it. It is not a claim that every ordinary checkout requires manual approval.
No special Sanctuary integration is required for the normal Door experience. Use your Door where you would normally provide a shipping address.
Sanctuary is not the delivery carrier. Sanctuary handles the private routing between your Door and protected destination; normal delivery infrastructure ultimately delivers the package.
No. Connected email is optional. Without it, Sanctuary still works and you can add or save order and tracking information manually. With it, Sanctuary can recognize supported order or shipping information and reduce manual entry.
Door Rules let you control how receiving through a Door behaves. You can set or change its saved protected destination in the app without sharing that destination with people using the Door. A paused Door is temporarily closed. When you retire a Door, its private links are no longer available and its alias enters a six-month quarantine.
No. A Door is meant to be the address you share. Sanctuary keeps the protected destination out of the sender-facing experience.
People use separate Doors for different parts of life, including shopping, family, dating, creator mail, business, and returns.
You share the Door. Sanctuary handles the private routing relationship and keeps your protected destination in the background.
Create a Door for the parts of life that need one.
Create Your Door →Keep your home in the background while staying reachable.